Please see below for some points to consider before purchase.
Clarify Details: Contact our customer service team before ordering for any uncertainties regarding fabric, colour, size, etc.
Returns and Exchanges: Unless there are quality issues, returns or exchanges without reasonable cause are not accepted. Refer to our Shipping, Returns, and Warranty page for details. Review our Pre-order Policy for custom-made items.
Upholstery Variations: To ensure accuracy in texture and tone, order Fabric Samples before placing your order. Due to differences in lighting, camera equipment, and dye lot variations, exact matches cannot be guaranteed.
Size Differences: Handmade furniture may have a 1-5% variance in size compared to displayed dimensions online. Consider the received item's dimensions as accurate.
Delivery Options: Explore our varied delivery methods available at checkout. Note that some methods may not offer specific delivery day or time selection. Refer to our Shipping, Returns, and Warranty page for shipping details before ordering.
For Apartment Customers: If using an elevator for delivery, confirm elevator dimensions for sofas due to larger sizes.
Feel free to contact us for any further inquiries!
